Privacy Policy

Last updated: June 2026

This Privacy Policy describes how Velora Nordic ("the Website", "we", "us" or "our") collects, uses and discloses your personal data when you visit our website, use our services, make a purchase, or otherwise communicate with us (collectively "the Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or any other person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. The most current version will be published on our website with an updated date.

How We Collect and Use Your Personal Data
To provide the Services, we collect personal information about you from various sources. The information we collect and use varies depending on how you interact with us. In addition to the specific uses listed below, we may use the information collected to communicate with you, provide the Services, comply with legal obligations, and protect our rights and those of our users.

What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our website. We collect, among other things, the following data directly from you:

Basic contact details such as name, address, phone number and email address. Order information such as name, billing and delivery address, payment confirmation and phone number. Account information such as username, password and security questions. Shopping information such as items you view, add to your cart or add to your wishlist. Customer support information that you provide in the course of communicating with us.

Information We Collect Through Cookies
We automatically collect certain information about your interaction with the Services ("usage data"). To do this, we use cookies, pixels and similar technologies. Usage data may include information about your device, browser, network connection, IP address and your interaction with the website. Most browsers automatically accept cookies by default, but you can set your browser to reject or remove cookies. Please note that blocking cookies may affect your user experience and limit certain features of the website.

Information We Receive from Third Parties
We may receive information about you from third parties, including service providers and payment processors who collect payment information to process and fulfil your orders. When you visit our website, open emails from us or interact with our advertisements, we or third parties may automatically collect information using tracking technologies. All information received from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information
We use your personal information for the following purposes:

Providing our products and services, including processing payments, fulfilling orders and managing your customer account. Marketing and advertising, such as sending you relevant offers and information about our books and children's development. Security and fraud prevention, to detect and prevent potentially fraudulent or abusive activity. Customer communication, to provide you with support and continuously improve our services.

How We Disclose Personal Information
In certain cases, we may share your personal information with third parties, including service providers for IT management, payment processing, customer support and shipping, as well as authorities where required by law. We do not sell your personal information to third parties.

Children's Data
Our Services are directed at parents and guardians, not directly at children. We do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their data, please contact us at murphy@velora-norden.store to request its deletion.

Security and Retention of Your Information
We take reasonable measures to protect your personal information. Please note, however, that no security measure is completely impenetrable and we cannot guarantee absolute security. How long we retain your data depends on various factors, including the need to fulfil legal obligations and process orders.

Your Rights
Depending on your country of residence, you may have the right to access your stored data, correct or delete it, restrict processing, data portability, and withdraw consent previously given. You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails. To exercise your rights, please contact us at murphy@velora-norden.store. We will respond to your request within a reasonable time.

International Users
Your personal information may be transferred, stored and processed outside your country of residence. When transferring data from Europe, we rely on recognised mechanisms such as the Standard Contractual Clauses of the European Commission.

Contact
If you have questions about our privacy practices or wish to exercise any of your rights, please contact us at: murphy@velora-norden.store